Credit Card System Upgrade: What You Need to Know

The system behind your credit card has been upgraded to better support you, but your everyday credit card experience will remain easy and familiar.

Enhanced security standards have improved protections around how account information appears on statements and how data is managed behind the scenes. 
 

These enhancements lead to improved fraud protection, servicing, and payment processing.

Yes, your credit card will continue to work as usual for purchases before, during, and after the system upgrades. For all other needs please contact our Centro de servicios para miembros.

No, you will not receive a new card. Your current card, card number, and expiration date will stay the same.

Yes, you will need to set up a new pin for your credit card following the system update. To update or create a new pin for your credit card you can call the phone number on the back of your card.

Any AutoPay or recurring payments you’ve set up through Suncoast will continue without interruption. 

The upgrade takes place June 12-15th. You will be able to use your credit card to make purchases and transactions (in-person, mobile wallet, or online) as usual during this time.

However, real-time payments and transaction information will be unavailable to view in our digital banking channels until the system upgrade is completed on 6/15.
 

Additionally, our digital banking channels will be unavailable due to system maintenance from approximately 1:00am – 7:30am EDT, June 14.

From June 12 through June 15th, you will not be able to view credit card balances or transactions online or get credit card details from a branch or Member Advocate.

You can still use your card for purchases as normal.

There may be slight format differences in your statements in the future, but the information included will remain the same.

You may notice a Loan ID referenced on your statement. This is simply the account identifier for your credit card and helps us provide more accurate service and reporting. Your card number still works the same way for purchases and payments.

After the upgrade, online transaction history will include activity since your most recent statement cycle. Earlier transactions will still appear on previous statements.

We recommend saving any statements you may want for your records.

No, your payment due date remains the same.

Yes, your payments need to go to a new location. The new address will be included on your statement.

If you pay your bill through online third party bill payment services, the instructions should be updated to direct to Suncoast Credit Union, routing 263182817 and the loan ID number noted on your statement. Or to Suncoast Credit Union PO Box 11857 Tampa, FL 33680.

No action is required from you! We'll take care of everything, you just continue using your card as usual.