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Say Hello to a Faster, Easier Bill Pay
Your upgraded bill pay is live, offering a cleaner view and faster access to all your payments. Log in today to review your accounts, confirm that everything transferred correctly, and finish any remaining setup.
What to do Now
Most billers and scheduled payments should already appear in the new system.
- Compare your saved list to what's displayed in the new system
- Confirm all billers are listed correctly
- Verify scheduled payments are active and accurate
- Re-add any outside accounts
- Set up recurring transfers, like checking to savings or transfers to other financial institutions
For Personal Accounts
- Re-add the contacts you send money to
- Confirm phone numbers or email addresses are correct before sending payments
For Business Accounts
- Person-to-person payments are now completed through External Transfers or Pay Bills
- Set up recipients within the appropriate section before sending payments
Certain mobile users may encounter the message: “Our Transfer services are temporarily unavailable.”
You may need to clear the cache for the SunMobile app. To resolve this issue, please follow the steps provided in the PDF linked here.
While most billers transferred automatically, a small number may not have moved over during the conversion. If you don't see one of your billers:
- Simply add the biller again in the new Bill Pay experience by going to Payees and entering the biller’s information.
- Review your scheduled payments to make sure everything is set up correctly and reschedule any payments if needed.
- If the biller previously had eBills, those will need to be re‑enrolled, as eBill enrollments did not transfer to the new system.
- Login to online banking and navigate to the Pay Bills section
- In the Biller Center section, click Manage Billers and the three dots on the biller to be updated
- Click View |Edit Biller
- Click Edit to update the information
- If making changes, enter them here
Members can update Account Number, Address, Nickname, or Alert Preferences. When you're finished, click Save Biller to save changes. If deleting the biller, click Delete and then confirm by clicking Delete Biller again.
A confirmation message will be displayed about the updates or the deletion.
- Log in to online banking, navigate to the Pay Bills section to display the Biller list
- Click Add Biller and choose from the top 13 popular billers listed or start typing the biller’s name into the search bar
- Complete the biller's information, such as the name and address, plus zip code and account number (if needed)
- When finished, click Add Biller
Conformation will be provided, and the biller will now be listed in the billers' section alphabetically. You may schedule a payment directly from this confirmation.
If the biller cannot be found, click Add Manually, then Pay a business.
If the biller is a person, select Pay a person here, and it will be moved to the Pay a Person area of the system.
If the biller cannot be located by the information supplied, you’ll be asked to provide the biller’s address.
Yes. Your scheduled and recurring payments transferred to the new Bill Pay experience. We recommend reviewing your payments after logging in to confirm the details are correct and make any updates if needed.
Please note: If a scheduled payment was connected to an eBill, you’ll need to re‑enroll that eBill and reset any related automatic payments, as eBills did not transfer.
Yes. Any external (outside) accounts did not transfer to the new Bill Pay experience and will need to be added again.
After logging in, take a moment to:
- Re‑add external accounts to continue making transfers
Your billers and scheduled bill payments transferred automatically, but people and external accounts require a quick one‑time setup in the new system.
To add an external (A2A) account in the new Bill Pay experience, you’ll need the following:
- Your login credentials for the external financial institution (used for secure account verification), or
- Your external account number and routing number, depending on the verification method available
- An email address on file to receive confirmation and verification notifications
- Ownership of both accounts — the external account must be in your name Once verified, you can start making one‑time or recurring transfers between your Suncoast account and the external account.
- Log in and navigate to the External Transfers section
- Under Select Source Account, click an account to choose which account to send funds from
- Under Select Destination Account, click an account to send the funds to
- In the I want to send field, enter the amount of money to transfer
- In the Send money on field, enter a date for the transfer to take place
- For recurring transfers, click the Auto Transfer toggle to On and then complete the fields to set the transfer schedule (weekly, monthly, etc.) and a duration for the transfer to continue
- Review the summary, click the I authorize... checkbox and then click Submit
A message will confirm the successful transfer.
- Log in to your account and navigate to the Transfers section
- Click Add Account
- Select the financial institution from the list provided or start typing the name of the financial institution in the search bar to locate a different one
- Enter your credentials to access the external financial institution’s online banking or mobile site and click Continue
- Depending on the account, you may be prompted to receive a security code by text or some other verification method
- If successful, your external account(s) and the account names will be available to select and click Continue
- A page with the account to link will open and you can click Next
- A confirmation message will appear and your external account is now ready for transfers
To add an external account manually after an error message, follow these steps:
- Log in to your Suncoast account and navigate to the Transfers section
- Click Add Account
- Scroll to the bottom of the list and click Add Account Manually
- Click Checking or Savings
- Enter the required information and click Continue
- After getting further instruction on your micro deposit, click Submit and close
Your information will show as In Process under External Transfers and a confirmation message will let you know the account is pending verification.
The next business day, you can find the microdeposit in the receiving financial institution's transaction history. Obtain the reference code found in the transaction description.
Return to your Suncoast account and navigate to Transfers in the toolbar, then External Transfers. Click on Click to Activate.
Enter the amounts in the First and Second deposit fields, then click Verify Deposits.
Once the correct micro deposit amounts are entered, the account will be linked, and transfers can be made to/from the external account.
- Log in to your account and navigate to the Pay a Person section
- Tap the account you want to transfer the funds from
- Choose who you want to transfer funds to
- Tap Add New Contact to add a new person
- You'll enter the person's name and phone number or email address on the next screen, then be returned to finish the payment
- If the person has already been added, tap the existing contact at the bottom of the screen or search your existing contacts by name
- Enter the payment amount in the I want to send field
- You can turn AutoPay on and select the frequency, if desired, then tap Continue
- Complete the security questions
- In the Question Only Name Can Answer field, enter the question the recipient will need to answer
- In the Answer That You Expect field, enter the exact answer the recipient must provide (the recipient will not be able to accept the money without this answer) and then tap Continue
- Review the confirm transfer page, check the two acknowledgment boxes, and then tap Submit
- An 8-digit confirmation number is displayed to confirm the payment
Yes. Pay a Person contacts did not transfer to the new system and will need to be added again before sending payments.
To add a Pay a Person contact, you’ll need:
- The recipient’s name
- Their email address or mobile phone number
This information is used to notify the recipient and deliver the payment securely
No. Pending Pay a Person payments did not transfer during the migration. Any payments you’d like to send will need to be set up again in the new Pay a Person experience.
Your recipient will receive a secure notification by email or text message with instructions on how to accept the payment. Notification messages are sent automatically when the payment is initiated.
Bill Pay
Yes. Your existing business billers and scheduled Bill Pay payments transferred to the new system; however, you should review your payees and payment schedules after logging in to confirm everything is accurate.
No—Pay a Person is not available for business accounts; Business Members can use Bill Pay (and external transfers where available) to pay individuals or vendors instead.
Yes. Business Members can schedule recurring bill payments using Bill Pay, allowing you to set up automatic payments for regular expenses like utilities, loans, or vendor bills.
Yes—if available for your account type. Business Members can transfer money to an external bank account using External Transfers (A2A) once the feature is enabled for their business account; eligibility and availability may vary by business account type.
Yes. Business Members can pay vendors electronically or by paper check using Bill Pay; the delivery method depends on how the vendor accepts payments.
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